The new Service Packages will give you security and expand the capability of your company. Availability - that's the most important requierement of a central networking device! If worst comes, we support you with our new Service Packages over the long term.

By our new Service Packages, the warranty will be extended to 5 years in total (2 years standard warranty plus 3 years warranty extention), including replacement in advanced!

Your advantages of the new services for the new FEC product line:

• Free-of-charge replacement in advanced within the first 24 months (standard warranty)
• Together with the spare part device, you will receive a return label. Thus you can sent back the defective device free-of-charge!
• It is possible to activate the Service Packages within the first 3 months after purchase the FEC product.
• The Service Package can easily be obtained from our distributors as well from our resellers.
• The Service Package ca be claimed anytime by our online FEC RMA Form.

Germany:
Monday – Friday until 4:00 p.m., replacement in advance will usually take place at the next business day.

France, Netherlands, Belgium, Luxemburg, Denmark, Sweden, Austria, Italy, Great Britain, Poland, Portugal, Finland, Switzerland*:
Monday - Friday until 3:00 p.m., replacement in advance will usually take place two business days later

The service times for the Service Package apply for replacement in advance within the warranty period as well.

*Please note: In countries that do not belong to the EU, the service times might be delayed.

• The Service Package has to be activated during the first 3 months after purchase (within the regular warranty period).
• All parts have to be in good order and condition.
• The Service Package can only be activated for a maximum of 3 years (2+3 years = 5 years).
• The hardware damage has to be covered by the Funkwerk Warranty according to the FEC General Terms and Conditions. Damages which are caused by the customer by inappropriate use (e.g. damaged frames) are not included in this service.
• The service only applies for products, for which the Service Package has been activated (serial number).
• The customer is responsible for (de-) installing the devices as well as for the configuration.
• Arrange a suitable packaging for the transport.
• The devective device should be sent within a suitably period (within 10 working days) back to the service partner. If not we will chagre you a flat rate for the device.
• Ther License (basic or extention license, e.g. Commtouchm User license etc.)needs to be transfer by the customer via the UTM License website on reciept of the service device. Please use the regular funkwerk online UTM license form http://fec.packetalarm.com/licensing.php?lang=en