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Teldat offers with its ticket support technical assistance within the 2nd and 3rd level. The support offers direct access to the technical know-how and the expert knowledge of the back level support. Our specialists, e.g. network application engineers, design and configure solutions for your individual requirements and needs.
The processing is generally carried out until the next business day (N.B.D. / Next Business Day). Furthermore tickets may be used for the maintenance or the analysis and diagnosis, incl. remote-access.
NEW! Teldat expands the support offer with the „Emergency Ticket"
Additionally to the standard support ticket for non-time-critical inquiries, we offer now the emergency ticket, with a reaction time of maximum 1 hour. This enables us to assist you competent and quickly with our qualified Teldat Support, should you need ad hoc help on site, when putting a Teldat solution in operation.
Services at a glance
- Direct accessibility of the Teldat support including call-backs
- Execution of software updates
- Conception of solution scenarios
- Preparation of configurations/ / Configuration support
- Remote support
- Trouble shooting in case of failures
- Service times 8x5xNBD (Next Business Day)
- One ticket includes 30 minutes of telephony support The services shall be ordered via our FEC online ticket order form
