Hotline contracts

This contract contains an allowance for up to 20 hours support by telephone, with a current time of 12 months. Teldat guarantees a reaction time of maximum 4 hours for up to two named employees.


Teldat renders within the scope of the hotline contract technical support when configuration the network components, maintaining the devices and the analysis and diagnosis of failures incl. remote support.

• Service-times: Monday - Friday 08.00 a.m. - 05.00 p.m. (except on public holidays)
• Direct accessibility of the Teldat support including call-backs
• Execution of software updates
• Conception of solution scenarios
• Preparation of configurations / Configuration support
• Remote support
• Trouble shooting during a failure

As Hotline Classic, but with a reaction time of max. 1 hour for up to 2 named persons. 

• Service-times: Monday - Sunday 8:00 a.m. - 8:00 p.m (except on public holidays)